An alarm receiving centre is a monitoring station which is manned by highly trained controllers around the clock. People that work at an alarm receiving centre monitor a wide range of security systems like CCTV cameras, fire alarms, and intruder alarms. When an activation signal is sent to the centre, say when a fire alarm is triggered, the monitoring team immediately gets down to work.

The team carefully filters the activation signals to separate the false alarms from the ones that require emergency services, like the fire services. If an actual emergency occurs, the monitoring team at the alarm receiving centre contact the emergency services on your behalf. The same thing happens even for your CCTV cameras. If the centre observes anything on the cameras that should not be happening or any intruder, they call the relevant services.

Some alarm receiving centres also offer specialized services like lone worker monitoring. In case the lone worker alerts the centre regarding a threat, the alarm receiving centre is able to listen in live to the situation. The trained controller manning the station reassures the lone worker while deciding if they need to call the emergency services.

What are the benefits of an alarm receiving centre?

An alarm receiving centre has trained professionals monitoring your alarms and CCTV cameras round the clock. They are trained to deal with emergency situations giving increased protection to your business or property. Controllers who manage lone worker monitoring systems are specially trained to deal with dangerous and stressful situations. Lone workers can face hazardous situations. Hence, having a controller adept at handling such situations is a necessary safety measure.
Alarm receiving centre controllers are trained to remain calm in difficult situations.

They are trained to think methodically under extreme pressure situations. Usually, these controllers handle a variety of circumstances and hence are trained to deal with a lot of tough situations. Those using an alarm receiving centre also receive a faster response from the emergency services. The centre works 24/7 and hence the controller manning the station will immediately call the emergency services once they identify the activation signal.Accredited alarm receiving centres have a Unique Reference Number (URN) which allows them to contact the emergency services without calling 999. Thus, it is much easier for the alarm receiving centre to contact the emergency services than you.

It can also reduce the cost of your insurance premiums. Some insurance providers reduce the premium on properties that have a monitored alarm system due to lowered risks.

How does fire monitoring alarm work?

When a building is occupied and the fire alarm sounds, the obvious benefit is that the occupants are alerted to evacuate the building as soon as possible.
However, when the building is empty, monitoring becomes even more important in case a fire breaks out. Some establishments must have a fire monitoring alarm like schools and hospitals. Like intruder alarms, the fire monitoring alarm sends an activation signal to the alarm receiving centre in case of a fire. Specialist teams in the alarm receiving centre initiate a response, which is typically notifying the fire brigade.

How do police respond to monitored alarms?

Some properties have intruder alarms that are registered for police response. When an activation signal is confirmed, the alarm receiving centre informs the police. Officers respond by attending to the property as quickly as possible to nab the culprits at the scene or collect evidence for further legal action.

How do keyholders response to monitored alarms work?

These monitored alarms are managed by keyholders specified by the owner of the property. The property owner can also engage professional keyholders called as Key Guards. When an activation signal is identified, the alarm receiving centre alerts these keyholders. They attend to the property by gaining access to the property’s keys given to them.

How do vehicle tracking monitored alarms work?

Vehicle tracking monitored alarms work by keeping tabs on your mobile workforce, assets, and equipment. They alert you in case of any untoward incident. With the vehicle tracking monitored alarm, you can see the activity and status of all your vehicles. You can also reduce fuel consumption by actively monitoring your vehicles.